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FAQ
What is RemitPro?
Remitpro is a licensed company from Bank Indonesia that provides money transfer services face-to-face (offline, walk-in) at RemitPro's physical location network, or by using an application (online), where the sender can send money to a bank account, e-wallet, or received in cash, both for domestic purposes in Indonesia and abroad.Does RemitPro have a license from an authorized agency to make money transfers?
RemitPro has a license from Bank Indonesia with license number 17/156/Bd/5 issued on February 13, 2015What are the services provided by RemitPro?
RemitPro Self Service (online). RemitPro service independently or self-service uses a web portal that can be accessed online to send remittances. In the near future, RemitPro will also launch a service for receiving money and paying various utility bills overseas.
Face to Face Service (offline). In addition to online transactions, RemitPro also provides direct remittance and disbursement services, meeting/face-to-face with the Sender or Recipient of remittances, by visiting the office and also the physical location network owned by RemitPro.What is meant by the type of delivery that is accepted in cash?
Types of remittances received in cash are types of remittances where the Recipient receives remittances by visiting the office or physical location network owned by RemitPro or partners collaborating with RemitPro, both in Indonesia and abroad, to collect the remittances automatically. cash.What is meant by the type of delivery received directly to the bank account?
The type of remittance that is received directly to the bank account is the type of remittance where the recipient receives the remittance by receiving it directly into his bank account.Who can make transactions for sending and receiving money on RemitPro?
For individual transactions. Every Indonesian citizen and foreign citizen who lives in Indonesia and already has a valid identity card, and is over 17 years old, can make money transfer transactions through RemitPro.
For business transactions. For companies registered in Indonesia and successfully registered as RemitPro business customers, they can make money transfer transactions through RemitPro for business transaction purposes.Where is RemitPro office?
The RemitPro office (PT. Reyhan Putra Mandiri) is located at Prudential Center - Kota Kasablanka Lt. 5 Units F-G Jl. Kasablanka Raya Kav.88 Jakarta, RT.16/RW.5, Menteng Dalam, Kec. Tebet, South Jakarta City, Special Capital Region of Jakarta 12870.How do I start sending money through RemitPro?
For individual customers, the first thing that needs to be done is to register first at https://remitpro.id/. After the data verification is successful and the registration is declared successful, the money transfer can be done.How do I register with RemitPro?
- Prepare a valid identity card.
- Go to the website https://remitpro.id/, select the Register menu.
- Enter the mobile number and click Send Verification Code.
- Check SMS / WhatsApp on your phone to receive the code.
- Enter the verification code received via SMS / WhatsApp into the box provided then click Register at the bottom of the Verification Code box.
- Go to the Register page and fill in the data in it.
- Prospective customers will receive notification via email containing registration confirmation, and password.
- Furthermore, within 1x24 hours the Customer will receive an email and message on the RemitPro account regarding the registration status.
- If the registration is successful, the customer can login at https://remitpro.id/ using the registered mobile number or email and enter the password obtained from the email sent during registration.
What are the requirements for registration on RemitPro?
Individual Customer registration requirements on RemitPro online service:- Indonesian Citizen (WNI) or Foreign Citizen (WNA).
- Have an identity card, for Indonesian citizens using an ID card, and for foreigners using a valid and still valid passport.
- Have an active cell phone number (if it's a prepaid number, it's not in the grace period and has enough credit; if it's a postpaid number, it's not blocked).
- Have a valid and actively used email address.
What if my registration is declared unsuccessful?
There are several factors that the registration was not successful.
First, verify the validity of the identity card. If the identity card owned by the customer has expired, it is recommended to extend it first before registering.
Second, make sure that the data entered is in accordance with what is stated on the identity card.
Third, make sure the quality of the photo ID and self-portrait is good and clear so that it can be checked.
Fourth, the RemitPro system has a database of the List of Suspected Terrorists and Forbidden Organizations (DTTOT), so that registration cannot be continued if the prospective customer has the same information as the name on DTTOT. If this happens, the potential customer can ask RemitPro to verify directly by phone and video call to ensure that the prospective customer only has the same information and name and re-register.How can I contact RemitPro?
RemitPro can be contacted via email hello@remitpro.id , WhatsApp at +628113503940 and live chat with our customer service which can be accessed at the bottom right of the application.What should I do if there are technical problems during the transaction??
Customers can contact RemitPro via email hello@remitpro.id , WhatsApp at +628113503940 or live chat with our customer service which can be accessed at the bottom right of the application.
So that the handling of customer problems can run quickly, information in the form of messages that appear on the screen if there are technical problems, and or screen shots of the display on the device screen during transactions will help speed up the handling of problems.When can I send money online through RemitPro?
RemitPro online transactions can be done anytime and anywhere as long as they are connected to the internet network, either using desktop devices, tablets or mobile phones through various types of browsers.Does RemitPro have an application that can be downloaded on the App Store or on the Play Store?
Saat ini Remitpro baru dapat diakses melalui website di https://remitpro.id/ melalui perangkat desktop, tablet maupun handphone. Dalam waktu dekat RemitPro juga akan tersedia dalam bentuk aplikasi yang bisa di download di App Store dan Play Store.How is the process of sending money through RemitPro?
After the customer has successfully registered through the RemitPro website at https://remitpro.id/, the customer can select the Send menu to start sending money. Follow the remittance steps on the RemitPro web portal. If you have questions or problems, you can contact RemitPro via email, hello@remitpro.id , WhatsApp at +628113503940 or live chat with our customer service which can be accessed on the bottom right of the application.How do I find out the exchange rate in the destination country's currency?
The exchange rate will automatically appear when the customer enters the amount of money to be sent. The exchange rate can be seen at the bottom of the box for the amount of money to be sent.How much does it cost to send money overseas?
The cost of sending money abroad varies, depending on the country of destination. For more detailed information, you can try using the online service from RemitPro.How long will it take for my remittance to arrive at the overseas destination account?
Acceptance of remittances to bank accounts abroad varies for each country of destination
What should I prepare for remittances abroad?
Prepare the information needed to make deliveries abroad carefully. Prepare information on account numbers, bank names, and beneficiary names. Some countries require BIC Code, IBAN number, and/or Branch Code to make transactions. Make sure we have this information before making a transaction.Is it safe for me to send money through RemitPro?
RemitPro is officially registered, licensed and supervised by Bank Indonesia. In addition, to provide a sense of security and comfort for customers, RemitPro collaborates with national banks in Indonesia as well as money transfer companies that have a global network and reputation whose reliability is unquestionable. RemitPro's collaboration with banks and companies with the best reputations will continue to be carried out in order to provide excellent service consistently and efficiently.What causes money transfers to the destination bank account not being successful? How do I get a refund that has been sent?
Remittance not received in the destination bank account can be caused by several things.
First, the account number, or bank name, or beneficiary name does not match what is registered with the destination bank.
Second, other required information, such as a country that requires a Branch Code, but the customer entered it incorrectly, so the transaction was rejected.
Third, the account number is at the destination bank but is not active (dormant), so the transaction is rejected.
Fourth, there was a technical problem with the receiving bank during a transaction.
Fifth, there was a technical problem with the RemitPro system or RemitPro partners.
If the funds sent are not received in the destination bank account after the time indicated on the FAQ page, customers can contact RemitPro via email, hello@remitpro.id , WhatsApp at +628113503940 or live chat with our customer service which can be accessed on the right. bottom of the application.If the delivery transaction is not successful then my refund will be received in full?
If the transaction is not successful due to technical problems experienced by the RemitPro system and RemitPro partners, the money sent will be returned in full in the form of the principal sent along with the shipping fee.
If the transaction is not successful due to a customer error in inputting data, or because the transaction is refused to be sent to the Bank of the destination country because it is included in the blacklist, the money sent will only be returned to the principal of the money sent, while the shipping fee is not returned.To which countries can I send money through RemitPro?
RemitPro customers can send money to 41 countries in the world and receive it in local currency at the destination bank in that country.Does RemitPro also serve money transfers on behalf of the company?
RemitPro also provides money transfer services for companies for business transaction purposes. For registration and more detailed information, Business Customers contact RemitPro via email business.solutions@remitpro.id, WhatsApp at +628113503940, or live chat with our customer service which can be accessed at the bottom right of the application. Our officers will contact immediately to provide explanations and help register on behalf of the company and how to make money transfer transactions.Can I transact and send money via RemitPro using a mobile phone or tablet?
RemitPro online money transfer transactions via https://remitpro.id/ can be done as long as they are connected to the internet with various devices such as personal computers (PCs) / desktops, tablets and mobile phones.Are there any restrictions on sending money overseas?
The application of minimum and maximum money transfer limits is carried out by the Central Bank of a country, or by a bank / fund transfer company on the basis of risk management.
In Indonesia, the maximum transfer of funds without documents that need to be included in the transaction (underlying) is USD 25,000 within one month. It is possible to make transactions exceeding USD 25,000 in one month as long as the documents underlying the transaction are included, such as invoices to be paid.What is the minimum and maximum amount of remittance that I can send in one transaction?
No Negara Tujuan
PengirimanTipe Transaksi Mata Uang Lokal Limit Per Transaksi Maksimum
Pengiriman
Uang Per-bulan
Tanpa Underlying
(dalam USD per-bulan)Dalam Mata Uang Lokal Minimum Maksimum 1
Malaysia
Bank Transfer
MYR
120,00
5.000,00
25.000
2
Singapore
Bank Transfer
SGD
50,00
20.000,00
25.000
3
Australia
Bank Transfer
AUD
40,00
15.000,00
25.000
4
Thailand
Bank Transfer
THB
950,00
500.000,00
25.000
5
Philippines
Bank Transfer
PHP
600,00
490.000,00
25.000
6
Vietnam
Bank Transfer
VND
690.000,00
220.000.000,00
25.000
7
India
Bank Transfer
INR
2.000,00
1.500.000,00
25.000
8
UK
Bank Transfer
GBP
10,00
10.000,00
25.000
9
Austria
Bank Transfer
EUR
10,00
10.000,00
25.000
10
Belgium
Bank Transfer
EUR
10,00
10.000,00
25.000
11
Bulgaria
Bank Transfer
EUR
10,00
10.000,00
25.000
12
Croatia
Bank Transfer
EUR
10,00
10.000,00
25.000
13
Cyprus
Bank Transfer
EUR
10,00
10.000,00
25.000
14
Czech Republic
Bank Transfer
EUR
10,00
10.000,00
25.000
15
Denmark
Bank Transfer
EUR
10,00
10.000,00
25.000
16
Estonia
Bank Transfer
EUR
10,00
10.000,00
25.000
17
Finland
Bank Transfer
EUR
10,00
10.000,00
25.000
18
France
Bank Transfer
EUR
10,00
10.000,00
25.000
19
Germany
Bank Transfer
EUR
10,00
10.000,00
25.000
20
Greece
Bank Transfer
EUR
10,00
10.000,00
25.000
21
Hungary
Bank Transfer
EUR
10,00
10.000,00
25.000
22
Iceland
Bank Transfer
EUR
10,00
10.000,00
25.000
23
Ireland
Bank Transfer
EUR
10,00
10.000,00
25.000
24
Italy
Bank Transfer
EUR
10,00
10.000,00
25.000
25
Latvia
Bank Transfer
EUR
10,00
10.000,00
25.000
26
Liechtenstein
Bank Transfer
EUR
10,00
10.000,00
25.000
27
Lithuania
Bank Transfer
EUR
10,00
10.000,00
25.000
28
Luxembourg
Bank Transfer
EUR
10,00
10.000,00
25.000
29
Malta
Bank Transfer
EUR
10,00
10.000,00
25.000
30
Monaco
Bank Transfer
EUR
10,00
10.000,00
25.000
31
Netherlands
Bank Transfer
EUR
10,00
10.000,00
25.000
32
Norway
Bank Transfer
EUR
10,00
10.000,00
25.000
33
Poland
Bank Transfer
EUR
10,00
10.000,00
25.000
34
Portugal
Bank Transfer
EUR
10,00
10.000,00
25.000
35
Romania
Bank Transfer
EUR
10,00
10.000,00
25.000
36
San Marino
Bank Transfer
EUR
10,00
10.000,00
25.000
37
Slovakia
Bank Transfer
EUR
10,00
10.000,00
25.000
38
Slovenia
Bank Transfer
EUR
10,00
10.000,00
25.000
39
Spain
Bank Transfer
EUR
10,00
10.000,00
25.000
40
Sweden
Bank Transfer
EUR
10,00
10.000,00
25.000
41
Switzerland
Bank Transfer
EUR
10,00
10.000,00
25.000
Note:
- Limit minimum dan maksimum transaksi per corridor dalam mata uang tujuan
- Setiap individual memiliki batas maksimum transfer outbound sebesar USD 25,000